Shipping & Delivery Policy
X by Xylina
At X by Xylina, we are committed to getting your order to you quickly and safely.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
Please note that delivery times may vary due to carrier delays or high order volume.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Delays
X by Xylina is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided at checkout.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
X by Xylina is not responsible for lost or stolen packages marked as delivered. If you experience an issue, please contact the shipping carrier directly.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will work to resolve the issue promptly.
Contact Us
For any shipping questions or concerns, please contact us at:
[email protected]